Contact Center health February 14, 2024

Domain aware AI Agent powered contact center

0 %
Reduction in Average Wait Time
0 %
Improvement in First Call Resolution
0 %
Reduction in call center administration costs

AI Agent Assist

Call center associates can interact with AI Agents to get real-time information of members, providers, groups, sales & brokers to answer complex questions

Autonomous AI Agents

32Health’s AI Agents backed by powerful Large Language Models (LLMs) can interact with members, providers and groups to respond to routine inquiries on membership, plan benefit details and claim status before escalating to human agents

Sentiment Analysis

Analyze customer and associate sentiment, anticipate member, employer group needs, behavior and trends in real time for personalized recommendations as well as associate training

Industry standard integrations

Augment our agents to your existing Contact Center or telephony system without disruptive implementation

Experience the 32Health Advantage